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Faq

Here you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, on registration on our website and all services that ACBC offers. If you require further assistance, remember you can always contact our Customer Service at customercare@acbc.com.

How can I find the product I am looking for?
  • Starting from the Home Page, you have several options:

    - if you want to find out what ACBC offers you, click on the category that interests you and navigate with the aid of filters that you will find on the left side.

    - if you want to find a specific product, specify it in the box "Search the Store", which you will find at the top right; one or more terms related to your search and a list of products related to the words you searched will appear.

How can I buy the product shown?
  • First of all, click on the product of your interest. This will allow you to see the product card, containing detailed information on the article. Then, to place your order, click on "add to shopping bag".

How can I buy the products that interest me?
  • Buying on ACBC is fast and spontaneous. Click on the product you like most to go to the relative product card and view all the relevant information in detail on that article. To add to cart click on the button "add to the shopping bag". You will be automatically redirected onto the first page of the cart (or "Shopping Bag"), where you can choose to complete the purchase, or to continue shopping looking for other products. If you decide to continue with your shopping, during browsing you will continue to see the image of the "cart" with its contents, together with the total value of your purchases. Having finished shopping, to proceed with your order, click on "Check out". Remember that in the first page of the shopping cart you also can modify the number of the articles you wish to purchase or remove them. If instead you wish to immediately complete the purchase, and if you are a registered user, log in or, if you have not already registered, register on the site. You can complete the purchase without registration. You will be asked to choose a shipping and billing address. In the following phase you will be asked to choose between the available payment methods (cash on delivery only for shipments within Italy, credit card, Paypal or bank transfer). Finally, you can select the shipping type you want. ACBC reminds you that the payment is completely safe, inasmuch as credit card data is protected from unauthorized access by means of SSL ("Secure Socket Layer"), cryptographic data transfer, not accessible by third parties. Finally, having made the necessary checks on your transaction, your order information will be transmitted to ACBC and a message of thanks will let you know that your purchase has been successfully completed.

Is there a limit to the number of products I can buy?
  • Generally there are no limits, neither as to quantity nor as to total cost. However, ACBC reserves the right to limit the purchase of some special products in limited series.

On filling my cart am I obliged to buy?
  • Not at all. You can make all the trial runs you want and then choose not to enter your order even though you have added products to the "shopping bag".

What is it and how does the "promotional code" work?
  • The "promotional code" is a discount ticket that you are provided with to take advantage of special promotions. The conditions for obtaining such code will be sent via a special Newsletter for special events. If you are in possession of one, all you have to do is insert the code in the field that you will find on the page at the conclusion of your order: the discount will automatically be calculated and displayed.

When is the purchasing procedure concluded?
  • After having entered the data required for the payment, you will be transferred to the purchase confirmation page containing the number and date of the order. A message of thanks at the centre of the page will inform you that the purchase procedure has been successfully completed. Finally, you will receive an e-mail with the details you have submitted in the order and confirm that it was correctly accepted. If within 24 hours you have not received any communication, please write to customercare@acbc.com.

How can I check the status of my order?
  • To check the status of your order, please log in and access at My Accounts: under the tab "My orders" you will find all the information you wish. Remember that customer care staff is at your disposal to provide further information.

Are all skins interchangeable with all soles?
  • Yes, all skins are interchangeable with all soles.

Is the zipper waterproof?
  • Our zipper is water-resistant. The TPU film which is heat welded to the zipper’s tape allows it resists to water and protects the shoe from rain and wind. It is recommended to not use the shoe with heavy rain or to splash in puddles. Click here to learn more about our zipper.

Can the zipper brake while walking in it?
  • The zipper cannot brake while walking. We have tested the shoe under severe conditions of stress including the classic flex-test. The footwear market standard flex test is on 40.000 test, we have tested in on 100.000 flexes at double the speed which is comparable to a 100 meters runner running continuously for 9 months and the shoe was perfectly intact. Click here to learn more about our zipper.

Can the zipper get stuck?
  • The zipper cannot get stuck. During the zipping process you need to be particularly careful to move the zipper guard flaps out of the way as they tend to block the zipping process. It is recommended not to use the shoe on sand, if sand granules get inside the zipper mechanism this might damage the zipper and this could lead to a braking the zipper in the long term.. Click here to learn more about our zipper.

Can the zipper resist to running?
  • Yes, the zipper is perfectly resistant to Running. We have tested the shoe under severe conditions of stress including the classic flex-test. The footwear market standard flex test is on 40.000 test, we have tested in on 100.000 flexes at double the speed which is comparable to a 100 meters runner running continuously for 9 months and the shoe was perfectly intact. Click here to learn more about our zipper.

Are there women’s styles?
  • All styles are Unisex, designed for both Men and Women. Every skin and sole style has full size range from EU size 36 to EU size 47.

Are there smell issues with using always the same sole?
  • Absolutely not. Our insoles have an open-cell structure that allows for a moisture management system, it is breathable and moisture absorbent insoles. Plus, at night you can zip of the skin to allow the moisture to evaporate.

Why is this shoe more sustainable than others?
  • Share one sole with different skins. At the end of the sole’s lifecycle recycle your skins with a new sole. Click here to learn more about how to decrease your carbon footprint with ACBC.

If i go to the gym, then change skin, won’t they be sweaty and stink?
  • Absolutely not. Our insoles have an open-cell structure that allows for a moisture management system, it is breathable and moisture absorbent insoles. It is also recommended to interchange your daily insole with sports insoles.

Can you feel the zipper with your feet inside the shoe?
  • No, every skin has built-in zipper guard microfibre flaps that protect the foot from scratching against the zipper. This means you can wear ACBC shoes also bear foot and feel perfectly comfortable.

If the sole wears out will the top pieces i already have fit with a new sole?
  • Yes, we guarantee that all your old skins will be interchangeable with the new soles and old soles interchangeable with new skins.

I have a pair of skins, but only one has the zipper puller on. Why?
  • Because one zipper puller is on the right skin and another zipper puller is on the left sole. The right skin with the puller zips to the right sole without puller and the left skin without puller zips with the left sole with puller. This way you can never zip a skin with the wrong sole.

I have a pair of soles, but only one has the zipper puller on. Why?
  • Because one zipper puller is on the right skin and another zipper puller is on the left sole. The right skin with the puller zips to the right sole without puller and the left skin without puller zips with the left sole with puller. This way you can never zip a skin with the wrong sole.

How do you buy this shoe?
  • There are two ways to buy ACBC shoes: Following our proposed combinations or creating your own. If you want to follow our proposed combinations, you first buy a shoe and then buy extra skins and extra soles. If you want to create your own, you directly buy extra skins and extra soles and freely express your creativity.

How much do the ACBC shoes cost?
  • The average cost of an ACBC shoe is of 100 Euros, considering that the average cost of a sole is of 50 Euros and the average cost of a skin is of 50 Euros. If you buy more pieces you can decrease considerably the cost per shoe. Example A: 1 sole + 2 skins cost 150 Euros, you can create 2 shoes and the cost per shoe goes down to 75 Euros. Example B: 2 soles + 2 skins cost 200 Euros, you can create 4 shoes and the cost per shoe goes down to 50 Euros.

Why is it difficult to close the zipper?
  • In order to close the zipper with ease you need to learn the ACBC zipping technique. Follow the video instructions here

How does the shoe fit?
  • The width of ACBC is regular, length is similar to other sports brands, we suggest you to follow the size guide before doing your first purchase.